Triston Felix

Russellville, KY 42276 otriston@gmail.com

With over 5 years of experience in IT, I specialize in managing enterprise infrastructure, leading technical projects, and improving operational efficiency. I bring a hands-on approach to system administration, network management, and cloud integration, all while ensuring high standards of reliability and security. My background includes modernizing legacy systems, implementing scalable solutions, and mentoring IT staff to drive success across multi-site environments.

Experience

SYSTEMS ADMINISTRATOR II

THE MINT GAMING HALL
  • Manage IT operations across all locations in Kentucky, overseeing enterprise-wide infrastructure including servers, networking, storage, and cloud environments.
  • Act as a primary point of escalation and leadership for IT staff, ensuring smooth daily operations and supporting project execution.
  • Administer and maintain systems such as Active Directory, M365, VMware, and Hyper-V to ensure high availability and scalability.
  • Oversee IT security measures, including firewalls, endpoint protection, and compliance with data protection regulations.
  • Coordinate IT team workloads, setting priorities and ensuring timely resolution of critical issues.
  • Develop and implement policies for system monitoring, access controls, and data security to maintain regulatory compliance and organizational standards.
January 2023 - Present

IT ADMINISTRATOR

THE MINT GAMING HALL
  • Led IT initiatives to improve system performance and end-user experience while acting as the technical lead for escalated issues.
  • Managed the rollout of mobile device management (MDM) solutions, ensuring company-wide compliance and security standards.
  • Introduced M365 sensitivity labels, reducing unauthorized data sharing risks and enhancing compliance.
  • Spearheaded the implementation of proactive system performance monitoring measures, reducing unplanned outages.
November 2021 - January 2023

TECH LEAD - PTE

SUPPORT.COM
  • Managed escalations from Tier 1 support for SMB clients in a multi-tenant setup, serving as a subject matter expert for networking and Active Directory issues.
  • Provided mentorship and technical guidance to Tier 1 team members, improving overall team performance and resolution times.
September 2018 - November 2021

Projects

Tailscale Site-to-Site & End-User VPN

  • Replaced a complex WireGuard/BGP setup with Tailscale, implementing a scalable and efficient mesh VPN solution for site-to-site connectivity.
  • Simplified end-user VPN configuration by replacing manual WireGuard setups with Tailscale's automated device enrollment, reducing setup time and improving user experience.
  • Enhanced remote access reliability and scalability, allowing seamless connectivity for both end-users and multiple site locations.

Modernizing On-Prem AD Infrastructure

  • Migrated the environment from Windows Small Business Server 2011 to Windows Server 2019, modernizing Active Directory to meet current standards.
  • Transitioned the AD forest level to Windows Server 2016, reorganizing Organizational Units (OUs) and security groups for streamlined management and compliance.
  • Deployed multiple Domain Controllers (2 per location) across all Kentucky sites to ensure failover redundancy and improve reliability.
  • Implemented Azure AD/Entra Sync to enable hybrid identity management, enhancing integration with cloud services and improving user authentication across platforms.

Manage Engine AD360 Suite Implementation

  • AD Manager Plus: Automated group moves and account provisioning using custom templates based on user titles. This ensured new hires received all necessary access on day one and allowed our help desk to securely interact with Active Directory without overexposure.
  • AD Self Service Plus: Deployed self-service password resets and integrated conditional MFA prompts based on user roles and access requirements, significantly reducing IT overhead and enhancing security.
  • AD Audit Plus: Developed a comprehensive auditing system that monitors logon activities, account lockouts, file changes, and configuration modifications. This proactive monitoring helped in early threat detection and ensured compliance.
  • M365 Manager Plus: Customized reporting and bulk management for Microsoft 365, streamlining tasks such as user, group, and license management while improving overall operational oversight.

Manage Engine Service Desk Plus ITSM

  • Implemented Service Desk Plus to centralize IT service management, covering ticketing, change management, projects, problem resolution, and inventory control.
  • Designed and developed a custom self-service portal for end-users, simplifying ticket submission, tracking, and improving overall support responsiveness.
  • Leveraged both out-of-the-box functionalities and custom configurations to tailor the ITSM solution to our organization’s needs.

Home Lab

  • pfSense: Repurposed an old WatchGuard security appliance by installing and configuring pfSense, transforming it into a robust home firewall solution. Utilized HAProxy for reverse proxy management to enable secure access to self-hosted services.
  • Proxmox: Currently using Proxmox as my hypervisor. I frequently switch between virtualization solutions to learn migration paths and explore platform-specific features. Previously used VMware for enterprise-like workloads.
  • Home Assistant: Experimenting with Home Assistant to create automation solutions that enhance convenience and efficiency in my home.

Certifications

Aruba Certifications
Linux Fundamentals
Google Certifications